FAQ – Pumps Africa & Tools
Introduction
At Pumps Africa & Tools, we understand that choosing, buying, and installing pumps can raise many questions. To make your experience easier, we’ve compiled FAQ to the most common queries about product selection, delivery, installation, and after-sales support. If you don’t find the answer you’re looking for here, our technical team is just a call or email
Section 1: Ordering & Delivery
Q1: Do you deliver pumps across South Africa?
Yes. We deliver nationwide, including Cape Town, Johannesburg, Durban, and rural areas. Heavy or oversized pumps are shipped with specialised carriers to ensure safe delivery.
Q2: How long does delivery take?
Standard delivery is 2–5 working days for in-stock items. Custom or special-order pumps may take 7–14 working days depending on supplier lead times.
Q3: Can I collect my order in person?
Yes. Orders can be collected at our Kuilsriver (Cape Town) location by prior arrangement.
Section 2: Payments & Pricing
Q4: What payment methods do you accept?
We accept EFT, credit/debit cards, and secure online payment gateways. Trade accounts are available for resellers and contractors.
Q5: Are your online prices VAT inclusive?
Yes, all prices displayed on our website include VAT.
Q6: Do you offer bulk discounts?
Yes. Discounts are available for large orders, resellers, and project contractors. Contact our sales team for a custom quote.
Section 3: Pump Selection & Technical Support
Q7: How do I choose the correct pump?
Pump selection is based on flow rate (litres/hour) and total dynamic head (metres). Use pump curves provided on our website, or contact our specialists for free sizing assistance.
Q8: Do you provide pump curves and manuals?
Yes. Most product pages include downloadable pump curves and technical manuals.
Q9: Can you assist with solar borehole pump sizing?
Absolutely. We provide guidance on solar panel sizing, inverter compatibility, and hybrid setups.
Section 4: Installation & Maintenance
Q10: Do you offer installation services?
We do not install directly but can recommend trusted contractors in your area.
Q11: How should pumps be maintained?
Routine checks should include seals, bearings, impellers, and motor protection. Keep filters clean and ensure pumps are not run dry.
Q12: Do you stock spare parts?
Yes. We supply spare parts for brands like Grundfos, KSB, Ebara, DAB, LEO, and Algo.
Section 5: Warranty & Returns
Q13: What warranty do pumps carry?
Most pumps carry a 12-month manufacturer’s warranty against defects. Some ranges include extended warranties—check individual product pages for details.
Q14: What is your returns policy?
Unopened and unused items can be returned within 7 days. Special orders and electrical parts are non-returnable unless faulty.
Q15: Do you repair pumps under warranty?
Yes. Pumps can be tested in our Cape Town workshop, and if the issue is covered under warranty, repairs or replacements will be handled at no cost.
Section 6: Company & Support
Q16: Where are you based?
We are based in Kuilsriver, Cape Town, but we serve customers across South Africa.
Q17: How can I contact Pumps Africa & Tools?
You can reach us via email, phone, or through the contact form on our website. Our support team is available Monday to Friday, 8:00–17:00.Q18: Do you work with resellers?
Yes. We partner with resellers, contractors, and distributors across South Africa
Closing Paragraph
We are committed to providing reliable pumps, trusted advice, and exceptional after-sales support. If you have a question not covered here, contact our specialists today — we’re here to help you make the right choice.